Privacy and cookies

Who we are

Midland Holloware Limited is the controller of personal information you send us with an enquiry. For privacy questions or requests, email midlandholloware@gmail.com or write to our registered office shown below.

Enquiries and quotes

When you contact us, we receive the details you choose to share, such as your name, email address, company, phone number, order requirements and any photos or drawings you send. If you use the Wix quote form, Wix receives and stores the information you submit and makes it available to our staff who handle enquiries. If you contact us by email, we receive your information when you send the message. We need a way to contact you and enough information about your requirements to respond or prepare a quote.

We use this information to respond, prepare quotes and follow up on your request. For quotes requested by an individual who may enter into a contract with us, we use it to take steps at that person’s request before a contract. For general enquiries and correspondence with business contacts, our legitimate interest is responding to enquiries and managing business relationships.

Sharing and keeping information

Staff handling your enquiry and service providers that support our email and IT can access information as needed for their work. We may disclose information where legally required.

We keep enquiry information for as long as needed to respond, follow up and manage any resulting order. We may keep relevant records longer where needed to meet legal obligations or deal with a dispute.

Cookies and external links

Wix hosts this website and may process technical information about your visit, such as your IP address, browser information and page requests, to deliver and protect the site.

Wix may use cookies and similar technologies for site operation and security. If you allow analytics, we use Wix Analytics to understand how visitors use the website. Wix remembers your choice. You can change it using Cookie settings in the footer.

The catalogue and other external links may take you to a different website with its own privacy and cookie practices.

Your rights

Depending on the circumstances, you can ask to access, correct, erase or restrict the use of your personal information, object to processing based on legitimate interests, or ask for a portable copy. Contact us using the details above. You can also complain to the Information Commissioner’s Office.